Shipping Policy
Every glove is made to order, then sent to you free with tracking. Here is how long each step takes, and what we do if anything goes wrong on the way.
Last updated: September 30, 2026
The short version
- Free on every US order. Tracked, with no minimum spend.
- Made in up to 7 business days. Stamped, finished and inspected by hand.
- Delivered in 3 to 5 more. About 10 to 12 business days from order to doorstep.
- Tracking by email. Sent the moment your parcel leaves the workshop.
Shipping is free
Standard tracked shipping is free on every order to a US address. There is no minimum spend, and no shipping charge on replacements or Gilded Club renewals either.
How long it takes
Because every glove is made for you, delivery time covers making it as well as sending it.
| Stage | Business days |
|---|---|
| Personalization, finishing and inspection | up to 7 |
| Tracked delivery | 3 to 5 |
| Order to doorstep | 10 to 12 |
Business days are Monday to Friday, excluding US federal holidays. Orders placed before 2 PM ET on a business day join that day’s personalization run. Later orders join the next one.
Where we ship
Checkout currently ships to addresses in the United States only.
Gift cards and the digital guide
Digital items have nothing to ship. Gift cards and The Gentleman's Guide to a Refined Game arrive by email shortly after your order is confirmed, at the address you give at checkout. Can’t find yours? Check your spam or promotions folder, then email us and we will resend it.
Tracking your order
Your tracking link arrives by email the moment your parcel leaves the workshop. You can also check on it any time on our order tracking page. A new tracking number can take a day to show movement, so a quiet first day is normal.
Sending a gift
Enter the recipient’s address at checkout and we send the order straight to them. Every glove ships in a rigid presentation box, and we never put a receipt or prices inside the parcel.
Orders in more than one parcel
Items from one order can ship separately and arrive on different days. If part of your order arrives first, the rest is on its way.
Getting the address right
Please check your address at checkout: a missing apartment or suite number is the most common reason a parcel goes astray. We can change the address on any order that hasn’t shipped yet, so email us as soon as you notice. If a parcel comes back to us as undeliverable, we reship it once to a corrected address, free.
Late, lost or damaged parcels
If your order hasn’t arrived by the end of the 10 to 12 business day estimate, email us with your order number. We take it up with the carrier ourselves and reply within one business day.
If the carrier loses your parcel, we remake and resend it free, or refund it if you prefer. If it arrives damaged, send us a photo and we replace it at no cost, as set out in our Refund Policy.
Gilded Club renewals
Club renewals are made and shipped on the same timeline, to the address on your first Club order. To send a renewal somewhere new, email us before it is charged. The Subscription Policy has the full terms.
Questions about delivery
Email [email protected]. We reply within 2 hours. Support hours: Every day, 8 AM to 10 PM ET.
By post: Gilded Grip LLC, 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States.