Terms of Service

Who we are

These terms cover your use of gildedgrip.com and anything you buy from it. The store is run by Gilded Grip LLC, 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States. When we say “Gilded Grip”, “we” or “us”, we mean Gilded Grip LLC. “You” means the person using the site or placing the order.

Questions at any point: [email protected]. Support hours: Every day, 8 AM to 10 PM ET.

Agreeing to these terms

By using the site or placing an order, you agree to these terms and to the policies that sit alongside them: our Refund Policy, Shipping Policy, Subscription Policy and Privacy Policy. Where one of those policies covers a subject in more detail, it takes priority on that subject.

You must be 18 or older, or the age of majority where you live, to place an order. The shop sells to people buying for themselves or as a gift, not for resale.

Our gloves and your personalization

Every glove is made to order. We stamp, finish and inspect it after you order, using the hand, size, color and initials you choose.

• Check before you pay. We stamp exactly what you enter, so please check the initials, size and glove hand on every glove in your order before checkout.
• Initials. Up to 3 letters, with optional periods, hot-stamped in gold foil. We may decline a personalization that is offensive or uses someone else’s trademark, and we refund that item in full if we do.
• Natural leather. Cabretta is a natural hide. Small differences in grain and shade are normal, and colors can look slightly different on your screen.

Orders and acceptance

Placing an order is an offer to buy. The contract between us is formed when we email your order confirmation. We may decline or cancel an order, for example if an item is unavailable, a price or description was clearly wrong, or we suspect fraud. If we cancel an order you have paid for, we refund it in full. We may also limit quantities per customer to keep the workshop fair to everyone.

Prices and payment

Prices are in US dollars. Shipping is free on every US order, and if sales tax applies to your order, it is shown at checkout before you pay. The total you confirm is the total you are charged.

Payments are processed by Stripe using the cards and wallets shown at checkout. We never see or store your full card number. Discount codes and promotions apply as described in the offer, have no cash value, and end at the time stated.

Gift cards and digital products

• Gift cards are digital and arrive by email as a code. They never expire and carry no fees. A gift card can be used on any order but can’t be exchanged for cash, except where the law requires it. Keep the code safe: if it is lost, email us and we will help as long as it hasn’t been used.
• The Gentleman's Guide to a Refined Game is a digital book delivered by email. It is licensed for your personal use, so please don’t resell, share or republish it.

The Gilded Club

The Gilded Club is an optional subscription. It starts only if you tick it yourself and confirm at checkout. Club orders are 20% off and renew automatically on your bundle’s schedule, at the same price, until you cancel. You can skip, pause or cancel online at any time from your account, in two clicks. The full terms are in our Subscription Policy.

Shipping and delivery

We ship to US addresses, free and with tracking. Each glove is made in up to 7 business days and delivered in 3 to 5 more. If a parcel is lost or arrives damaged, we replace it. The details are in our Shipping Policy.

Refunds and cancellations

Everything you buy is covered by our 60-day money-back guarantee, personalized gloves included. If the size is wrong, we make you a new glove in the right size with the same initials, free. Because gloves are made to order, an order can be cancelled for a full refund only until it is stamped; after that, the guarantee applies. The full terms, and how to start a return, are in our Refund Policy.

Reviews and messages you send us

If you send us a review, photo or message, you confirm that it is honest and yours to share, and you allow us to show it on our site and in our marketing, with the name you gave. We match reviews to real orders before publishing them, and we never edit a review in a way that changes its meaning. We may decline to publish reviews that are off topic, abusive or contain personal details.

Our name and content

The Gilded Grip name, wordmark, photography, text and designs on this site belong to us or to the people who license them to us. Please don’t copy or reuse them without our written permission.

Using the site fairly

Please don’t misuse the site: no fraudulent orders, no attempts to break into or overload it, no automated scraping, and no using it to break the law. We may suspend access for anyone who does.

Our responsibility to you

Nothing in these terms takes away rights you have under consumer protection law. Beyond those rights and our guarantee, and to the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it.

Governing law and disputes

These terms are governed by the laws of the State of Wyoming, without taking away the protection of consumer laws where you live. If something goes wrong, please email us first: most problems are solved in one reply. If we can’t resolve it together, you may bring a claim in small claims court or in any other court that has jurisdiction.

Changes to these terms

We may update these terms from time to time and will change the date at the top of this page when we do. The terms in place when you place an order apply to that order.

Contact

Email [email protected]. We reply within 2 hours. Support hours: Every day, 8 AM to 10 PM ET.

By post: Gilded Grip LLC, 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States.